We can install your new appliance and take your old one away for recycling. This page explains what each service covers and what we need from you. Please read it alongside our Delivery Information and sections 14, 15 and 16 of our Terms & Conditions.
Recycling your old appliance
- We can remove and recycle your old appliance on a like-for-like basis when we deliver your new one.
- Recycling prices vary by appliance type. Please check the cost when you buy.
- US-style fridge freezers, range cookers and other large or heavy appliances are included in our recycling service, but cost more because of the extra handling. Please contact us for details.
Fridges and freezers must be fully defrosted with all food removed. Washing machines, tumble dryers and dishwashers must be fully emptied. All appliances must be disconnected from power and water and ready for collection at the agreed time.
Standard Appliance Recycling
Large Appliance Recycling
Packaging Recycling
Once an appliance has been collected for recycling, it can’t be returned under any circumstances.
Installation services
We offer professional installation and recycling in Kent, London, Essex and the Home Counties. The postcode list is below. Our services include:
- Freestanding cooling appliance installation (door re-hinging not included).
- Built-in appliance installation for ovens, microwaves and electric hobs (not gas, extractors or range cookers).
- Freestanding installation for laundry, cooling, cooking and dishwashers (not gas or American-style cooling).
- Freestanding installation for range cookers, American-style cooling and appliances over 100kg (not gas).
- Door re-hinging for freestanding cooling appliances (where applicable).
- Recycling alongside installation.
Built-In Appliance Installation
Freestanding Installation & Connection
Large Freestanding Installation
Cooling Door Re-Hinging
Service areas
Our installation and recycling services are available in these postcode areas. This table is the definitive list; every other page points here.
| Region | Postcodes covered |
|---|---|
| Kent, London, Essex | All standard postcodes in these regions |
| Home Counties, South and West of England | CO, CB, AL, OX, BN, PO, CM, RG, RH, GU, SG, HP, SL, LU, SO, MK, BA, BS, SP, GL |
What’s included
- Disconnecting your existing appliance. This can include hard-wired appliances, as long as no changes to wiring, pipework, cabinetry or flooring are needed.
- Removing packaging and transit bolts.
- Levelling the appliance where possible.
- Connecting to your existing water or electric supply (with a safe means of isolation).
- Running a test programme to check basic functions.
Reconnection is only offered as part of an installation service. It isn’t available on its own.
What we don’t do
If we attend and can’t install because the connections or access don’t meet the requirements below, we may keep a reasonable amount of the installation charge to cover the visit, and refund the rest. If an installation can’t go ahead for a reason that’s ours, we refund the installation charge in full.
- We don’t install extractors, vented hobs, or integrated laundry appliances such as washing machines, tumble dryers or dishwashers.
- We don’t install where the existing drainage isn’t suitable for connection.
- We don’t make changes to gas or water pipework, or to electrical wiring.
- We don’t do cabinet, floor or structural work, including carpentry.
- We don’t install where suitable isolation for water or electricity isn’t already in place.
- We may refuse an installation if the connections are unsafe, inaccessible or unsuitable.
Before you book
- All installations are like for like. The new appliance must be compatible with the services already in place. For example, if your old built-in oven was connected to a 32-amp supply, the new one must also be compatible with a 32-amp supply.
- Check the dimensions of your new appliance to make sure there is enough ventilation and clearance around it.
- Some new appliances have different installation requirements from the ones they replace. Where a built-in or built-under oven is being installed, the housing must be able to support it safely.
- If you’re unsure whether your installation is suitable, please contact us beforehand so we can talk it through.
Need help?
If you need advice before booking, get in touch: